According to a New York Times report, Heather Wells, who was traveling first class from Dallas-Fort Worth International Airport to Charlotte Douglas International Airport on July 7, 2021, became agitated about an hour into the flight after consuming alcohol and insisted she "wanted out" of the plane, the report said quoting a lawsuit filed on June 3 in the US district court for the Western District of Texas. The unruly passenger then began running toward the rear of the plane, dropping to her knees and "talking incoherently to passengers, before crawling back toward the main cabin. When a flight attendant intervened, she "became verbally aggressive, threatening to hurt him if he didn’t move, and then pushed him". She then rushed to the front of the plane and attempted to grab the "cabin door while screaming and yelling profanities". Two flight attendants and a passenger managed to restrain Wells, but not before she struck one of the attendants multiple times in the head. They used duct tape and flex cuffs to secure her to a seat, though she continued kicking, spitting, and trying to bite and head butt. She has been fined $81,950 for unruly behavior.